Contacting your seller to ask a question about a item shouldn't be difficult. But some sellers sure can make it such. Almost as if they are going out of their away to avoid having any interaction with the buyer other than to send out the invoice and collect the money. Here at EOG we make it one of our goals to make sure that your questions are answered quickly and correctly. Making sure that the product you plan to purchase is the right tool for the job or to answer your questions on a existing order with us. You can contact us by phone or e-Mail Our business hours are Monday-Friday 10AM to 4PM for contacting us by phone. If you send a e-Mail we reply to them within 2 business days (normally within 24hrs or less). When contacting us please be sure to have your auction item number handy. This will help us quickly locate what it is that you are enquiring about. If your question is relating to a postage issue, such as a date that we posted your item out on, please send us a e-Mail in reguards to this, rather than phoning us. It may take us a few minutes to locate the exact posting date in our log books, so it is easier for us to reply to this type of question by e-Mail.
| |||||||||
